Customer Experience Rating

Independent Service Rating

Price match promise

If you find your choice of accommodation available at a lower price on other third party student marketplaces,
we will match that price at the time you make your booking.

This includes group booking discounts, incentives and 'refer a friend' offers.

We will match other third party student marketplaces, price provided :

  • The property and accommodation type on offer is the same;
  • The tenancy length is the same;
  • For group booking discounts, the group size is the same;
  • For refer a friend offers, the number of friends make a booking is the same;
  • The other third party student marketplaces price is a genuine offer (as determined solely by studentstay.co.uk).

We will not be able to offer a price match in the following circumstances:

  • If the other offer is made by an accommodation provider directly (i.e. not by other third party student marketplaces site)
  • If the property/accommodation type is not listed or currently unavailable on studentstay.co.uk;
  • If the discount offered relates to supplementary services that studentstay.co.uk does not offer;
  • After you have made your booking with us.

In order to claim your price matchyou will need to do the following:

  • Provide us with a link to the competing offer. We will need to check to make sure that it is online, available at the time of booking, and meets the above requirements;
  • Inform us before completing your booking that you wish to claim the price match.

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